lietuvių kalba
Русский
1. General provisions
1.1 These terms and conditions of use (hereinafter referred to as the "Rules") of UAB "Detra AMA" for the conclusion of remote purchase and sale contracts in the electronic shop www.detraama.lt (hereinafter referred to as the "Shop") set out the conditions and procedure for ordering, purchasing and returning the goods of UAB "Detra AMA", as well as specify the information required to be provided to the Buyer in accordance with the laws of the Republic of Lithuania and the privacy policy.
1.2 The Seller of the Shop's goods is UAB "Detra AMA", a private legal entity, whose legal form is a private limited liability company, legal entity code 302760396, VAT code LT100006774912, registered office address is Gėlyno g. 14, LT-68100 Aleksandravas k., Marijampolė municipality, the Republic of Lithuania, the data of which is collected and stored in the Register of Legal Entities (hereinafter referred to as the "Seller").
1.3 These Rules and the Privacy Policy attached hereto, which forms an integral part of the Rules, shall be a binding legal document for the Parties, which sets out the rights and obligations of the Buyer and the Seller, the responsibilities, terms and conditions and procedures for the purchase, payment, delivery and return of goods when the Buyer purchases the goods in the Shop.
1.4 The Seller reserves the right to amend, modify or supplement these Rules at any time, taking into account the statutory requirements. The Buyer shall be informed thereof in the Shop. Amendments shall take effect from the moment of publication for all transactions entered into after the publication, and the Buyer shall therefore be obliged to familiarize himself with the Rules at the time of each shopping trip. The Buyer's purchases in the Shop shall be subject to the Rules in force at the time of placing the order.
1.5 For the purposes of these Rules, a Customer is any person who purchases from the Shop or uses other services of the Shop (hereinafter referred to as the "Customer"). The following persons are entitled to purchase goods from the Shop:
1.5.1. able-bodied natural persons, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court order;
1.5.2. minors between the ages of 16 (sixteen) and 18 (eighteen) with the consent of their parents or guardians, unless they are self-reliant;
1.5.3. legal persons;
1.5.4. authorised representatives of all of the above;
1.6 By registering or placing an order, the Customer unconditionally confirms that he/she has the right to make purchases in the Shop.
1.7 Together with the Customer's order, these Rules shall become a contract between the Buyer and the Seller and shall constitute a binding legal document for both parties. The Contract shall be deemed to have been concluded when the Customer forms and submits an order to the Shop. In this case, the Seller shall send a confirmation that the Customer's order has been received to the e-mail address indicated by the Customer.
1.8 The Customer shall not be given the opportunity to place an order for goods in the Shop if he/she is not familiar with the Ruler and/or does not agree with them. In cases where the Customer does not agree with the Ruler or any part thereof, the Customer should not place an order in the Shop. When the Customer orders goods from the Shop, the Customer shall be deemed to have read and unconditionally accepted the Rules.
1.9 The Seller accepts no risk or liability and is unconditionally relieved of any such liability if the Customer has failed to read the Rules in whole or in part, even if given the opportunity to do so.
1.10. By using the Shop, the Customer agrees to these Rules and undertakes to comply with them and not to violate the legislation of the Republic of Lithuania. If the Customer disagrees with any part of these Rules in such case the Customer shall not place an order, purchase the goods or enter into a contract of sale with the Seller.
1.11.The Seller may temporarily or permanently discontinue the operation of the Shop upon prior notice to the Customer. In the event of force majeure, the Seller shall be entitled to suspend the performance of the Rules immediately until the force majeure has ceased to exist by notifying the Customer of the suspension of the order. If the Customer is no longer interested in the subsequent performance of the Contract, then the Customer shall be entitled to withdraw from the Contract by notifying the Seller. In the event of the suspension of the Seller's activities but the possibility to fulfil confirmed orders, all rights and obligations under these Rules or under applicable law in relation to orders that have already been fulfilled or that are in progress shall remain in force.
2. Ordering goods
2.1 The Customer may make purchases 24 hours a day, 7 days a week.
2.2 The Customer may:
2.2.1. by registering in this Shop and creating an Account - by entering the data requested in the registration;
2.2.2. without registering an Account in the Shop, but by providing Personal Information in the Order Confirmation Form in accordance with the Shop's tools.
2.3 When ordering the Goods, the Customer shall provide the Personal Information necessary for the proper execution of the order: name, surname, delivery address, correct telephone number and e-mail address. By placing an order for Goods and expressing his/her agreement that "I accept the Terms and Conditions", the Customer unconditionally confirms that he/she has the right to purchase the Goods on the Website and to enter into a Contract for their purchase.
2.4 In all cases, before confirming an order for Goods in accordance with the procedures set out in this section of the Rules, the Customer shall be obliged to familiarize himself with the version of the Rules documents in force at the time of placing the order, and to express his consent thereto. The Customer shall confirm his/her acquaintance with and acceptance of the Rules documents in the manner and under the conditions set out in the Website's terms of use. An order for Goods may be placed and received for processing by the Seller only if the Customer has read and accepted the Rules. In all other cases where the Customer does not agree with the Rules or any part thereof, the Customer shall not be entitled to order the Goods from the Shop.
2.5 Upon receipt of an order for Goods placed by the Customer for execution, the Seller shall immediately check whether the Goods specified in the order are in the Seller's warehouse (in terms of their nature, quantity etc.). If the Seller is unable to deliver all or part of the Goods ordered to the Customer in accordance with the procedure set out in these Rules, the Customer shall be informed of the relevant status of the Goods Order and shall make a decision on its execution (partial execution or rejection of the entire Goods Order). In any event, the Seller reserves the right to cancel the order within 3 (three) working days of the submission of the Customer's confirmed order for the Goods.
2.6 Having read, accepted and agreed to be bound by the Rules, the Customer confirms that it has no objection to the Rules not being made available to the Customer separately in writing in paper form, unless otherwise agreed between the parties. In all cases, the Customer may, in order to view, download and/or print the Rules, either download them from the Website or contact the Seller by e-mail at info@detraama.lt.
2.7 The Seller shall not be liable for damages resulting from unauthorised use of the Account by third parties. In the event that any other person accesses the Account and places an order for Goods using the Account without complying with the requirements of the Rules, such Goods shall be deemed to have been ordered and/or purchased by the Customer.
2.8 The Seller reserves the right to execute only those confirmed Orders for Goods which correctly and accurately provide the ordering and other data necessary for the purchase and/or delivery of the Goods (including the delivery address, telephone number, email address, etc.).
2.9 By agreeing to these Rules, the Customer consents to the processing of their Personal Information as set out in Clause 2.3 for the purposes of the sale of Goods and services in the Shop and for direct marketing purposes. The Seller confirms that the Personal Information provided by the Customer in connection with the ordering of the Goods and the conclusion of the Contract will be used for the purpose of concluding and executing the sale and purchase of the Goods in the Store and for direct marketing purposes, in accordance with the provisions of the Privacy Policy.
2.10. By consenting to the processing of his Personal Information for the purpose of the sale of Goods and services in the Seller's Shop, the Customer also consents to the sending of informative messages to the e-mail address and telephone number provided by him, which are necessary for the fulfilment of the order of Goods.
3. The moment of conclusion of the contract of sale and purchase
3.1 The contract for the purchase and sale of the Goods shall be deemed to be concluded between the Customer and the Seller from the moment when the Customer, having selected the Goods, formed a shopping cart, completes all the steps of the order and confirms the order. The contract for the sale of goods shall remain in force until the obligations under this Contract have been fully performed. The Customer's ability to withdraw from the Contract is set out in section 10 of these Rules.
3.2 Together with the Customer's order for the Goods placed in the Shop, these Rules of sale of Goods and the other Rules shall become a Contract concluded between the Customer and the Seller, which shall be a binding legal document for both parties to the Contract.
3.3 Upon conclusion of the Contract of Sale and Purchase, the range of Goods, quantity, price, delivery time and other terms and conditions specified by the Customer at the time of placing the order shall be binding on the Customer and the Seller and may only be changed by mutual agreement of both parties.
4. Rights and obligations of the Customer
4.1 The Customer shall have the right to purchase the Goods in the Shop in accordance with these Customer.
4.2 The Customer undertakes to accept the goods ordered and to pay the agreed price for them in accordance with the procedure set out in these Rules.
4.3 The Customer shall have the right to withdraw from the contract of sale in accordance with the procedures set out in these Rules.
4.4 After creating an Account in the Shop, the Customer undertakes not to transfer his/her login data to third parties. If the Customer loses his/her login data, he/she must immediately inform the Seller by email to info@detraama.lt.
4.5 It is the Customer's responsibility to ensure that the data provided at the time of registration of the Account is accurate, correct and complete. If the data provided by the Customer in the Account changes, the Customer must update it immediately. In no event shall the Seller be liable for any damage caused to the Customer and/or third parties as a result of the Customer's provision of incorrect and/or incomplete personal data, or failure to amend and update the data after the data has changed.
4.6 The Customer is responsible for the complexity of the login data he/she has created and for its storage, as well as for any actions (data transfer, orders placed, user comments, etc.) performed in the Shop by logging in with the Customer's individual e-mail address and password. If a third party uses the services provided in the Shop by logging into the Shop online using the Customer's login details, the Seller shall consider this person as the Customer. If the Customer loses his/her login details, he/she must immediately inform the Seller by email to info@detraama.lt. The Seller shall not be and shall not be held liable for any damage caused to the Customer as a result of the use of the Customer's login data by third parties accessing the Shop, if the use of the Customer's login data was not due to the fault of the Seller.
4.7 The Customer, when using the Shop, undertakes to comply with these Rules, other terms and conditions expressly stated in the Shop, and not to violate the legislation of the Republic of Lithuania.
5. Rights and obligations of the Seller
5.1 The Seller undertakes to enable the Customer to use the services provided in the Shop on the terms and conditions set out in these Rules in the Shop.
5.2 The Seller undertakes to deliver the Goods purchased by the Buyer by the delivery method chosen by the Buyer in accordance with the terms and conditions set out in these Conditions.
5.3 The Seller undertakes to respect the Customer's right to privacy in respect of the Personal Information belonging to him, i.e. to process the personal data specified by the Customer only in accordance with the procedure set out in the Rules and the legislation of the Republic of Lithuania.
5.4 If the Customer attempts in any way to undermine the operation of the Shop, the security of the data or violates any other obligations of the Customer provided for in the Rules and the legislation of the Republic of Lithuania, then the Seller shall have the right to terminate the existing contracts without prior notice and/or cancel the Customer's Account or otherwise restrict the access to the Shop.
5.5 Where the Customer chooses to pay for the Goods in cash or by bank card when collecting the Goods, or where the Customer has pre-paid for the Goods and the Seller is unable to contact the Customer within the time limit specified in accordance with the chosen delivery method, then the Seller shall be entitled to cancel the order and return it to the Shop. If the Goods have been paid for in advance, the Customer shall be refunded the money paid for the Goods within 14 days, less any bank charges payable by the Seller for the bank transfers made and the delivery charge, if any.
5.6 The Seller undertakes to deliver the Goods ordered by the Customer to the address specified by the Customer in accordance with the conditions set out in Section 8 of the Rules.
5.7 The Seller shall have the right to update these Conditions.
5.8 The Seller has the right to change prices without prior notice.
5.9 The Seller makes no warranty that the operation of the Online Shop will be uninterrupted or that the transmission of data will be error-free. The Seller shall not be liable for any loss incurred by the Customer as a result of malfunctions of the Online Shop and/or data transmission errors.
6. Price, payment procedure and terms of payment
6.1 The prices of the Goods and other services, additional charges and/or other costs (such as transport, delivery, postage and other costs) shall be quoted in Euros including VAT in the Shop and in the final order window. The Seller is a VAT payer.
6.2 Delivery costs and/or costs of other Third Party Services (if applicable) are not included in the price of the Goods, unless it is expressly stated and advertised in the Shop that, under certain conditions, delivery of the Goods is free of charge. The applicable delivery charges for the Goods shall be quoted and made available to the Customer at the time of ordering the Goods.
6.3.Discounts may be applied to the Goods, which are not cumulative, except where expressly stated and published in the Shop and/or any other document of the Rules.
6.4 Only one discount code may be used at any one time, unless otherwise specified in the rules of a particular discount or promotion. Failure to comply with this rule, by purposely seeking and/or seeking to take advantage of possible system errors, shall be considered fraud. In this case, the Seller has the right not to accept the order.
6.5 The Seller shall be entitled to change the price of the Goods displayed in the Shop after the Customer's order has been placed in case of technical errors in the information system in the Shop, increase in the cost price, additional costs related to the sale of the Goods to the Customer (Article 6.313(7) of the Civil Code), increase in logistics costs. In the above circumstances, if the price of the Goods is changed, the Seller shall immediately inform the Customer thereof and coordinate with the Customer the further execution of the order. If the Customer does not agree to the change in the price of the Goods as set out in this clause, the Customer's order shall be cancelled and, in the event that the Buyer has already paid to the Seller the price of the Goods and/or the cost of delivery of the Goods, all sums paid by the Buyer in respect of the Goods shall be returned to the Customer.
6.6 The Customer shall, at its option, pay for the Goods and the delivery of the Goods by one of the following methods:
6.6.1. by way of prepayment for the Goods (i.e. prior to delivery and handover of the Goods to the Buyer), by bank transfer, where the Customer transfers the money to the Seller's bank account, or to any other systems approved by the Seller and published in the Shop. In this case, the responsibility for data security rests with the respective bank, as all monetary transactions take place in the bank's e-banking system.
6.6.2. payment in cash or by bank card at the time of delivery/collection of the Goods (handover-receipt), by paying for the Goods to a third party that provides delivery services. In this case, the person providing the delivery service (Courier's representative) shall provide the Customer with a receipt confirming the proper payment of the cash.
6.7 By paying for the Goods by way of prepayment for the Goods as set out in clause 6.6.1, the Customer undertakes to pay for the Goods immediately. Only upon receipt of confirmation from the payment operator of your payment for the Goods shall the consignment of the Goods commence and the delivery period commence. Failure by the Customer to pay for the Goods shall be deemed to be a repudiation of the Contract by the Customer and the Seller shall have no obligations to the Customer under this Contract. Therefore, the Seller shall be entitled to cancel the Customer's order without prior notice to the Customer if the Customer, having chosen the method of payment provided for in Clause 6.6.1 of the Rules, fails to pay for the Goods within 3 (three) working days after the placing of the order for the Goods in the Shop.
6.8. The VAT invoice shall be issued by the Seller and submitted to the Customer by the e-mail address specified in the Customer's Account within 3 (three) working days after delivery of the Goods.
7. Delivery of Goods
7.1 The Goods shall be delivered to the delivery address specified by the Customer via the Seller's courier, to the Customer's chosen self-service parcel terminal, or by collecting the order from the Seller's physical store located at Gėlyno g. 14, LT-68100 Aleksandravo k., Marijampolė municipality, Vilnius, Lithuania.
7.2 The Customer must take delivery of the Goods himself. If the Customer is unable to take delivery of the goods himself, but the goods are delivered to the address specified by the Customer, the Customer shall not be entitled to make any claim for the goods having been delivered to the wrong person.
7.3 The Customer undertakes to specify the exact delivery address when ordering the goods. The delivery service shall be subject to a fee, which shall be added to the price of the goods, indicated on the Shop page and valid at the time of placing the order. The delivery charge may be either fixed or dependent on the value, weight or size of the goods ordered by the Customer.
7.4 In all cases, the Seller shall be exempt from liability for breach of delivery deadlines if the Goods are not delivered to the Customer or are not delivered on time due to the Customer's fault or due to the circumstances beyond the Customer's control and/or due to force majeure circumstances.
7.5 In all cases, if the Customer notices any damage to the packaging, inconsistencies in the completeness (assortment) of the delivered goods, or inconsistencies in the quantity of the delivered goods at the time of delivery, the Customer shall be obliged to make a note of the damage in the courier's delivery document or to draw up a separate report concerning the said damage. The Customer must do so in the presence of the courier. If the Customer fails to check the packaging, the completeness (range) and the quantity of the goods delivered and/or to note these deficiencies in the delivery note provided by the courier, the consignment shall be deemed to have been delivered in good condition and undamaged.
7.6 The Customer shall inform the Seller in writing of any apparent defects in the quality of the Goods (damage to packaging, discrepancy in quantity, etc.) immediately, but not later than within 2 (two) days from the date of delivery of the Goods to him. Otherwise, after the expiry of the time limit, the Customer shall not be entitled to submit to the Seller any claims for obvious defects in the Goods handed over.
7.7 Clause 7.6 shall not apply in cases where the Shop expressly states that the Goods are sold with damaged packaging and, accordingly, the Goods are sold at a lower price. By ordering such Goods, the Customer shall be deemed to have agreed to purchase them in the circumstances stated and shall not have any future claim or demand against the Seller in respect of any damage to or defect in the packaging of the Goods.
7.8 The Goods shall be deemed to have been duly delivered (handed over) to the Customer when a document confirming the handover - acceptance (delivery and/or collection) of the Goods is signed.
8. Guarantee of the quality of the Goods
8.1 The characteristics of each item for sale shall be set out in the description of the item accompanying each item.
8.2 The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods in the Shop may slightly differ from the actual size, shape and colour of the goods due to the characteristics of the display used by the Customer or other technical reasons. Therefore, in the event that you require any further information, advice or instructions regarding our Goods, please contact the Seller directly at info@detraama.lt.
8.3 The Goods shall be subject to the manufacturer's warranty of quality and/or minimum period of fitness for use, the specific term (duration) and/or other terms and conditions of which, including the exclusion of the warranty, shall be set out in the descriptions of such Goods, on the packaging of the Goods, and/or in the warranty booklets provided with the Goods. If the manufacturer's quality guarantee is not described for certain types of Goods, such Goods shall be warranted for 24 months for natural persons and for 12 months for legal persons, craftsmen, farmers and all other agricultural professionals engaged in commercial activities.
9. Cancellation of the Purchase and Sale Contract, return and exchange procedures
9.1 The right of the Customer to withdraw from the Contract without giving any reason shall apply only to natural persons. The Customer shall have the right to withdraw from the Contract within 14 (fourteen) days from the date of delivery of the Goods to the Customer and to recover the money paid for the Goods, and must return the Goods to the Seller within the same period (the Customer shall bear the direct costs of returning the Goods). If the Customer misses the deadline, he shall lose the right to withdraw from the contract.
9.2 The right of withdrawal shall not apply to contracts for: perishable Goods or Goods with a short shelf life; packaged Goods which have been unpacked after delivery and/or have changed their merchantable appearance and which are unsuitable for return for health or hygiene reasons; Goods which are indistinguishable from other items due to the nature of their delivery.
9.3 In order to withdraw from the Contract, the Customer must submit to the Seller a request for the return of the Goods in free form or sent by the Seller. The Customer's notice of withdrawal from the Contract shall be sent to the Seller by email to info@detraama.lt. Upon receipt of the Customer's notification, the Seller shall contact the Customer within 2 (two) working days.
9.4 If the Customer has withdrawn from the Purchase and Sale Agreement before the Goods have been dispatched to him, the Seller shall treat such withdrawal by the Customer as a cancellation of the order and shall inform the Customer accordingly at the e-mail address specified by him.
9.5 If the Customer has withdrawn from the contract of sale after the goods have been delivered, the provisions of Clauses 9.6, 9.7 or 9.8 of the Regulations shall apply.
9.6 Return of defective goods:
9.6.1. In accordance with the provisions of Clause 25 of the Rules, goods sold to the consumer under distance or off-premises consumer sales contracts shall be returned in accordance with the procedure set out in Articles 6.22810 and 6.22811 of the Civil Code.
9.6.2 If the Customer has been sold Goods of inadequate quality and the Seller has not discussed the defects with the Customer, the Customer shall be entitled to claim from the Seller:
9.6.2.1. replace the defective Goods with Goods of suitable quality;
9.6.2.2. reduce the price of the Goods accordingly;
9.6.2.3. to remedy the defects in the Goods free of charge within a reasonable time;
9.6.2.4. unilaterally terminate the contract of sale and demand a refund of the money paid for the Goods;
9.6.3.The Seller undertakes to refund the money paid for Goods of inadequate quality if the inadequate quality of the Goods is due to a manufacturing defect or non-conformity with the manufacturer's specification. No refund shall be made for Goods which have not been purchased from the Seller or which have been damaged intentionally or negligently (by chemicals, open flames, high or low temperatures, sharp objects, etc.), or if the rules for the use or storage of the Goods have been violated, or if the Goods have been used in an improper manner or for an improper or unintended purpose.
9.7 Replacement and return of Goods:
9.7.1. If the Customer has been delivered the wrong Goods, the Customer must notify the Seller immediately, but no later than within 2 (two) working days, by email to info@detraama.lt.
9.7.2 The Seller undertakes to collect such goods at its own expense and replace them with suitable goods. In the event that the Seller does not have the goods ordered, the Seller shall refund the money paid for the goods to the Customer.
9.7.3 If a price difference arises as a result of the replacement of the Goods, the Customer shall pay the Seller in accordance with the recalculated prices of the Goods.
9.8 Return Policy for Goods of Good Quality:
9.8.1. the Customer shall have the right to withdraw from the Contract, without giving any reasons, by notifying the Seller by email to info@detraama.lt no later than 14 (fourteen) calendar days from the date of delivery of the Goods.
9.8.2 The right of return shall not apply to Goods which have been specially manufactured to the Customer's requirements or individually customised, or which by their nature are generally non-returnable, perishable and soon to expire.
9.8.3 Upon receipt of the Customer's request, we will contact you within 2 (two) working days to agree the details of the return.
9.8.4 All returned Goods must be returned with authentic labels, protective bags and original packaging intact, must not have been used or opened and must be in the condition in which they were sent from the Seller.
9.8.5 The Goods must be returned in the same condition as received from the Seller, together with any gifts received in exchange for the purchase.
9.8.6 The Customer shall bear the cost and risk of returning the Goods.
9.9 The Seller shall not be liable for parcels which have been sent by the Customer with an incorrect address or which have been lost or damaged.
9.10. Returns must be accompanied by proof of purchase.
9.11. The Seller shall have the right not to accept the Customer's returns if the Customer does not comply with the return procedure set out in this Article.
9.12. Money for returned goods shall in all cases be transferred by payment order and only to the Customer's bank account.
10. Marketing measures applied by the Seller
10.1 The Seller reserves the right, at its sole discretion, to introduce and/or withdraw offers, promotions or changes to the prices of the Goods displayed in the Shop or any of the Shop's materials or content at any time, without prejudice to the Customer's rights, including the terms and conditions of the Contract, prior to any such change.
11. Exchange of information
11.1 The Seller shall send all notices in accordance with these Rules and the Privacy Policy to the email address and/or SMS provided by the Customer at the time of registration or when ordering Goods.
11.2 The Seller shall not be liable if the Customer does not receive the information or confirmation messages sent due to disruptions in the internet connection or in the networks of the email service providers.
11.3 If the Customer does not wish to receive the offers addressed to him/her, or if he/she wishes to change his/her newsletter subscription settings, he/she may do so himself/herself by logging into his/her account. If the Customer does not wish to do so, the Seller will not use the Customer's personal data for marketing purposes and will not send the Customer any promotional or informational communications other than those necessary to fulfil an order placed by the Customer.
11.4 The Customer shall send all its notifications and questions to the Seller to the contacts specified in Clause 13.6 of these Rules.
12. Posting of Comments
12.1 Only the Customer who has purchased the Product may post comments and rate the Products.
12.2 The Customer agrees and warrants that the content of the Comments will comply with the following requirements:
12.2.1. will be fair and accurate, relating only to the product commented on;
12.2.2. will not be promotional;
12.2.3. will not be misleading or abusive, including the use of obscene language;
12.2.4. not infringe the rights of the Seller or third parties;
12.2.5. not violate the requirements of the laws of the Republic of Lithuania and the accompanying legal acts;
12.3 The Seller reserves the right, at its sole discretion, to remove any comments made by the Customer which do not comply with the above requirements.
12.4 The Customer accepts full responsibility if its actions do not comply with the requirements set out above for the hosting of Comments.
13. Final provisions
13.1 These Rules are made in accordance with the laws and regulations of the Republic of Lithuania.
13.2 These Rules and the relationship between the Parties hereto shall be governed by and construed in accordance with the laws of the Republic of Lithuania.
13.3 In the event of damage, the Party at fault shall indemnify the other Party for direct and indirect damages in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.
13.4 The Customer and the Seller agree that all disputes, claims and/or disagreements arising in connection with the Contract or arising out of its performance, breach, termination or invalidity shall be settled by negotiation. In the event that an agreement cannot be reached by negotiation, disputes shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania.
13.5 In case the Customer does not agree with the Seller's response to the Customer's written complaint, the Customer may submit his/her request/complaint regarding the goods purchased in the Shop to the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone +370 5 262 6751, www.vvtat.lt) or fill in the request form on the EGS platform http://ec.europa.eu/odr/.
13.6 To inform the Seller about a violation of the Rules, if you have any questions, complaints or if you need the Seller's assistance in the interpretation or application of the Rules, please contact us by e-mail at info@detraama.lt. We will respond to your written enquiries within 14 (fourteen) calendar days of receipt of the enquiry.
13.7 The Seller has the right to amend these Rules. Each time the Goods are ordered, for the purposes of entering into a contract between the Seller and the Customer, the then current version of the Rules will apply. Orders placed and pending before the new Rules come into force shall be subject to the version of the Rules in force at the time of the Customer's order.
13.8 The Parties shall be excused from performance of their obligations under these Rules if such performance is prevented by unforeseen circumstances beyond the control of the Parties, which include:
13.8.1. fire, explosion, storms and other natural disasters which prevent or delay the fulfilment of the obligations undertaken;
13.8.2. an event or circumstance beyond the control of the Party(ies) to the Contract which prevents or delays the performance of the obligations undertaken;
13.8.3. governmental or governmental action which prevents or delays the performance of the obligations undertaken.
13.9 If any provision of these Rules is held by a court to be illegal, invalid or unenforceable, the other provisions of these Rules shall remain in full force and effect. Any provision of these Rules which is held to be illegal, invalid or unenforceable only in part or to a limited extent shall remain in full force and effect to the extent that it has not been held illegal, invalid or unenforceable.